Privacy Policy

Effective year: 2026

This Privacy Policy explains how Calinity Resin collects, uses, stores and protects personal information when people visit our website, request information or communicate with our business.

1. Who We Are

Calinity Resin creates bespoke timber and epoxy resin furniture, including river tables, countertops and custom statement pieces. Our website is used to present our work and receive contact and quotation enquiries from individuals and businesses in South Africa.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• The details you include in a contact or quotation enquiry.
• Communications sent through email, telephone or WhatsApp.
• Reviews, testimonials, photographs or project information that you provide or approve for publication.
• Marketing preferences and records of consent.
• Technical information such as your IP address, browser, device, operating system, pages viewed, referring website and approximate location.
• Cookie and analytics information collected through the services described below.

We do not offer website accounts or online checkout. We do not intentionally collect identity numbers, payment-card information, sensitive personal information or information specifically from children through the website.

3. How We Collect Information

We may collect information:

• Directly from you when you complete the contact form, email us, telephone us or communicate through WhatsApp.
• When you provide a review, testimonial, project photograph or other content.
• Automatically through cookies, server logs and analytics technologies.
• From service providers that help us operate, secure or analyse the website.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and discuss potential projects.
• Prepare, manage and follow up on quotation requests.
• Communicate about project requirements, delivery and customer service.
• Operate, maintain, secure and improve the website.
• Measure website use and the effectiveness of our online presence.
• Display reviews, testimonials and project images where permission has been obtained.
• Send marketing messages only where you have requested them, consented to them or where otherwise permitted by law.
• Prevent fraud, misuse and security incidents.
• Comply with legal, accounting and record-keeping obligations.

5. Lawful Processing

We process personal information only where there is a lawful and reasonable purpose. Depending on the circumstances, this may include:

• Your consent.
• Steps taken at your request before entering into an agreement.
• Performance of an agreement.
• Compliance with a legal obligation.
• Our legitimate business interests, provided that your rights and interests are appropriately protected.

6. Cookies, Analytics and Third-Party Features

The website may use necessary cookies and may also use non-essential cookies or similar technologies connected with:

• Google Analytics.
• Meta technologies, including Meta Pixel.
• Google Maps.
• Google reCAPTCHA.
• WhatsApp functionality.
• Facebook or Instagram content.

These services may collect technical and usage information and may process information outside South Africa.

Where consent is required, non-essential analytics, marketing and embedded-content technologies should be activated only after you have made an affirmative choice. Please refer to our separate Cookie Policy for more information.

7. Sharing Personal Information

We do not sell personal information. Information may be accessed or shared only where reasonably necessary with:

• The owner of Calinity Resin and the authorised website developer.
• Website hosting, email, security, backup, analytics and technical service providers.
• Google, Meta and other providers whose features are used on the website.
• Delivery providers or other suppliers where required to fulfil an agreed project.
• Professional advisers or authorities where required or permitted by law.
• A lawful purchaser or successor if the business is sold or restructured.

8. International Processing

Some technology providers, including Google and Meta, may store or process information in countries outside South Africa. Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.

The privacy practices of these providers are also governed by their own privacy policies.

9. Information Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to the owner and authorised developer where reasonably necessary. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Retention

General website enquiries are normally retained for up to 90 days, unless the enquiry develops into an active quotation, project, dispute or legal record that must be kept for longer.

Website backups are normally retained for approximately one week.

Reviews, testimonials and approved project images may be retained while they remain relevant, unless permission is withdrawn or another lawful reason requires retention.

11. Direct Marketing

We send email, SMS or WhatsApp marketing only where a person has requested it, consented to it or where another lawful basis applies.

Marketing communications will identify the sender and provide a practical way to opt out. You may withdraw your consent or ask us to stop sending marketing messages at any time by contacting us.

12. Children

The website is not directed at children, and our services are intended for adults and businesses.

The website content is not designed to be harmful to children, but we do not knowingly collect children’s personal information through the website without the consent or protection required by law.

13. Your Rights

Subject to applicable law and reasonable identity verification, you may:

• Request access to personal information that we hold about you.
• Ask us to correct inaccurate or incomplete personal information.
• Ask us to delete personal information that is no longer required.
• Object to certain types of processing.
• Withdraw your consent.
• Ask us to stop sending direct marketing communications.

You may also lodge a complaint with the Information Regulator of South Africa.

14. Third-Party Websites

Links and embedded services are governed by the relevant third party’s own terms and privacy policy. We do not control and are not responsible for third-party privacy or security practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, providers, business practices or legal obligations change.

The updated version will be published on the website and will apply from the stated effective year or date.

16. Contact Details

This document is a general business policy based on the information supplied by Calinity Resin. It is not legal advice and should be reviewed when the website, business practices or applicable law changes.